Welcome to the Carling Jones Estate Agents & Chartered Surveyors Privacy Notice.
Carling Jones respects your privacy and is committed to protecting your personal data.
1. Purpose of this privacy notice
This privacy notice aims to give you information on how Carling Jones collects and processes your
personal data, however you provide it to us.
It is important that you read this privacy notice together with any other privacy notice or fair
processing notice we may provide on specific occasions when we are collecting or processing
personal data about you so that you are fully aware of how and why we use your data.
2. The data we collect about you.
Personal Data, or personal information, means any information about an individual from which that
person can be identified. It does not include data where the identity has been removed (anonymous
We may collect, use, store and transfer different kinds of data which we have grouped together
– Identity Data includes first name, last name, marital status, title, date of birth and gender.
– Contact Data includes home address, email address and telephone numbers.
– Financial Data includes bank account and payment card details, and details about payments
to and from you
– Transaction Data includes details of services you have purchased or otherwise received from
– Technical data incudes internet protocol (IP) address, browser type and version, time zone
setting and location, browser plug in types and versions, operating system and platform and
other technology on the devices you use to access our website.
– Marketing and Profile Data includes your preferences in receiving marketing from us and your
communication preferences, your interests, feedback and survey responses.
We do not collect any Special Categories of Personal Data about you (this includes data about your
race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade
union membership, information about your health and genetic and biometric data). Nor do we collect
information about criminal convictions and convictions.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you or
to provide you with service you have requested, and you fail to provide that data when requested, we
may not be able to perform the contract we have or to provide you with the services that you have
requested from us. In this case, we may have to cancel the contract or service in question that you
have with us but we will notify you if this is the case at the time.
3. How your personal data is collected
We use different methods to collect data from and about you through:
– Direct interactions. You may give us your data by corresponding with us by post, phone, email
or otherwise. This includes for example personal data you create when you request or apply
for any of our services (whether paid or free) or publications or request any marketing
materials to be sent to you.
– Third parties or publicly available sources. We may receive personal data about you from
various third party and public sources. This includes for example Technical Data from analytics
providers such as google.
– Contact, Financial and Transaction data from providers of technical, payment and other
– Automated technologies or interactions. As you interact with our website, we may use
automatically collect Technical Data about your equipment, browsing actions and patterns.
We collect this personal data by using Cookies and similar technologies.
4. How we use your personal data.
We will only use your personal data where the law allows us to. Most commonly, we will use your
personal data in the following circumstances:
– Where we need to perform the contract, we are about to enter into or have entered into with
– Where it is necessary for out legitimate interests or those of a third party and your interests
and fundamental rights do not override those interests.
– Where we need to comply with a legal or regulatory obligation.
Purposes for which we will use your data:
We strive to provide you with choice regarding certain personal data uses, particularly around
marketing and advertising.
Promotional Offers from Us
We may use your identity, contact, technical and marketing and profile data to form a view on what
we think you may need or want or what may be of interest to you. This is how we decide which
service and offers may be relevant to you.
You will receive marketing communications from us if you have consented to receiving such
communications from us or you have purchased services from us and, in each case, you have not (or
have not subsequently) opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by following the
opt out links on any messages we send you or by contacting us at any time.
Change of purpose
We will only use your personal data for purposes for which we collected it, unless we reasonably
consider that we need to use it for another reason and that reason is compatible with the original
purpose. If you wish to get an explanation as to how the processing for the new purpose is
compatible with the original purpose, then please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain
the legal basis for us to do so.
Please note that we may process your personal data without your knowledge or consent, in
compliance with the above rules, where this is required or permitted by law.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being
accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit
access to your personal data wo those employees, agents, contractors to only those who have a
business need to know. They will only process your personal data on our instructions and they are
subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you
and any applicable regulator of a breach where we are legally required to do so.
6. Data Retention
We will only retain your personal data for as long as it is necessary to fulfil the purposes we collected
it for, including for the purposes of satisfying any legal, accounting or reporting requirements or
specific statutory obligations.
We often have to keep personal data for 7 years after your contract with us, for tax purposes.
Otherwise, details of the relevant retentions periods can be obtained by contacting us. Please note
that it in some cases it may not be possible to specify in advance the periods for which we will retain
your personal data.
In some cased you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated
with you) for research and statistical purposes in which case we may use this information indefinitely
without further notice to you.
7. Your Legal Rights
Under certain circumstances, you have the right under data protection laws in relation to your
personal data. Please see below for further information. If you wish to exercise any of these rights,
please contact us.
You will not have to pay a fee to access your personal data or to exercise any other rights. However,
we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure
your right to access your personal data (or to exercise any other of your rights). This is a security
measure to ensure that your personal data is not disclosed to any person who has no right to receive
it. We may also contact you to ask you for further information in relation to your request to speed up
Time limit to respond
We will try to respond to all legitimate requests within 1 month. Occasionally it may take us longer
than a month if your request is particularly complex or you have made a number of requests. In this
case, we will notify you and keep you updated.
8. Contacting us:
us at 68 High Street, Skipton, BD23 1JJ.
you by email.
10. GLOSSARY OF YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This
enables you to receive a copy of the personal data we hold about you and to check that we are
lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any
incomplete or inaccurate data we hold about you corrected, though we may need to verify the
accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data
where there is no good reason for us continuing to process it. You also have the right to ask us to
delete or remove your personal data where you have successfully exercised your right to object to
processing (see below), where we may have processed your information unlawfully or where we are
required to erase your personal data to comply with local law. Note, however, that we may not
always be able to comply with your request of erasure for specific legal reasons which will be notified
to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a
third party) and there is something about your particular situation which makes you want to object to
processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also
have the right to object where we are processing your personal data for direct marketing purposes. In
some cases, we may demonstrate that we have compelling legitimate grounds to process your
information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the
processing of your personal data in the following scenarios: (a) if you want us to establish the data’s
accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you
need us to hold the data even if we no longer require it as you need it to establish, exercise or defend
legal claims; or (d) you have objected to our use of your data but we need to verify whether we have
overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third
party you have chosen, your personal data in a structured, commonly used, machine-readable format.
Note that this right only applies to automated information which you initially provided consent for us
to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data.
However, this will not affect the lawfulness of any processing carried out before you withdraw your
consent. If you withdraw your consent, we may not be able to provide certain products or services to
you. We will advise you if this is the case at the time you withdraw your consent.